Version 2026-05-12
This policy explains how Hauzertech handles data from conversations and integrations in which the bot participates.
When a WhatsApp account is connected to Hauzertech, the platform may access, store, and process all conversations, messages, media, and conversation metadata in which the bot participates, as necessary to provide the contracted service.
We use this data to operate the bot, respond to customers, route support interactions, audit failures, improve response quality, train operational rules, detect abuse, generate metrics, and provide technical support to the contracting customer.
We do not sell, publish, or disclose conversation content to third parties unrelated to providing the service. Internal access is restricted to authorized people and used only for operations, support, security, product improvement, legal compliance, or at the contracting customer’s own request.
We process personal data in accordance with the principles of Brazil’s General Data Protection Law, including purpose, necessity, transparency, security, and prevention. The contracting customer must ensure that it has a legal basis and authorization to connect the channel, process its contacts’ data, and inform its own customers when applicable.
We adopt technical and administrative measures to reduce the risks of unauthorized access, loss, alteration, or disclosure. Data may be retained for as long as necessary for operations, audits, support, legal obligations, or the defense of rights.
